Ginger Snack: Close the Shift on Purpose
People do not remember a shift by its average. They remember the hardest moment and the last one.
People do not remember a shift by its average. They remember the hardest moment and the last one.
A 2003 hospital study of 682 patients found the same thing: people judged the whole visit by its worst moment and its last few minutes. So the last ten minutes count for more than the clock says.
A second-shift crew runs clean for seven hours. At 10:40 a late order lands, and the shift ends with a silent walk to the parking lot. The crew remembers the walk.
Tomorrow, before the horn:
- Name one specific thing someone did right.
- Say what is first next shift.
- Thank anyone who took the late ask.
Ninety seconds. Protect the close like you protect the start.
Marc Bradburry, Big Bearded Ginger
Marc Bradburry · bigbeardedginger.com/close-the-shift-on-purpose/